Admissions and offers
Examine the terms of an offer, the reasons for a refusal or withdrawal and whether the published admissions process was followed.
Understand the offer. Examine the terms.
Admission and enrolment decisions sit alongside course information, tuition fees and contractual commitments. We help students assess what was promised, what changed and the options available.
Admissions decisionsFee liabilityCourse terms
Where we can help.
Every case turns on its own facts. These are some of the issues we can help you assess and address.
Enrolment and withdrawal
Address disputed registration, interruption or withdrawal decisions and their effect on study and fees.
Tuition fees and refunds
Review fee information, liability points, payment disputes and any request for a refund or adjustment.
Student contracts and course changes
Compare pre-contract information and course terms with what was delivered or changed during study.
Where it starts
Does this sound familiar?
These situations can become difficult quickly. An early review helps separate the immediate problem from the wider consequences.
An offer is withdrawn
The university says a condition was not met, but the documents or process are unclear.
A fee is disputed
You have been charged after interruption or withdrawal and need to understand the basis for liability.
The course has materially changed
The teaching, placement or course provision differs from information you relied upon when enrolling.
Our approach
Read what was said. Read what was agreed.
We compare the offer, course information, student terms and later correspondence. The answer depends on the wording, timing and particular facts.
Useful documents to send
- The offer and admissions correspondence
- Fee schedule, invoice and payment record
- Course information, terms and any change notices
A considered response
What happens next.
The route may involve an internal process, a contractual issue or both.
Establish the terms
Identify the information and contract applicable when the student accepted the offer.
Trace the change
Compare the decision or service delivered with the published terms and record.
Seek a response
Set out the concern and the outcome requested through the appropriate channel.
Common questions
Before you make a move.
The answer depends on the facts, the documents and the procedure that applies to you.
Can a university change a course after I enrol?
A change must be assessed against the information provided, the contract terms and the circumstances. The fact of a change alone does not resolve the legal position.
Can I ask for a fee refund?
A potential refund depends on the fee terms, the service provided and the reason for interruption or dispute. The documents need to be reviewed.
Let’s talk
it through.
Tell us what happened, share the decision and any approaching deadline. Choose a meeting, WhatsApp or email on our contact page.
Book a meeting or contact usBackground reading: Office for Students guidance on student consumer rights